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You can track your order using the following link. PLEASE NOTE: standard deliveries are part tracked on a CRL service (a signed for service). Your parcel tracking will only show updates once the courier attempts a delivery. We also offer fully tracked services if these are required.
CLICK HERE TO TRACK YOUR PARCEL
If your parcel has not arrived by the expected delivery date, please allow an additional 48 hours before reaching out to our customer service team.
Our returns / exchanges are simple & hassle free. We offer a 60 day Return & Exchange Policy on all orders. You have 30 days to inform us you wish to return an item and a further 30 days to return it. You can return your item with one of our own labels at a cost of £4.45 or ship your product back via your own chosen method.
CLICK HERE TO START A RETURN
RETURN NOTES:
- All items being returned for a refund must be in the same new condition. Your parcel must be returned with all the original paperwork to qualify for a refund.
- In the rare case your package is delayed or lost, our team will refund this after the couriers specific delivery window has been passed. At this point our team will file a case with the courier & replace or refund your package.
- Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations if not using one of our own labels.
- Please note that customers are responsible for shipping costs of returned items unless a item arrives faulty or damaged.
- When an item is returned please allow 2-3 working days for our team to process the return / exchange. You will receive an email notifying you about the status of the return once our team accept it & also again once a refund or exchange has been processed.
- Refunds can only be processed to the original payment method.
We're proud to offer the highest quality designs. We cover every piece that leaves our workshop with our industry leading lifetime warranty. Opes Robur will repair or replace any faulty or damaged item. This includes & is not limited too;
Broken pieces
Mechanism faults
Stone settings
To claim on your warranty, the original certificate must be sent back with your piece.
Opes Robur also covers the plating of your piece. We use an industry leading 2microns of gold plating on every piece, making them tarnish free & 100% waterproof. Opes Robur will repair or replace any tarnished item for a period of 24months. Normal wear and tear (scuffs, scratches etc) is not covered. Failure to correctly care for your piece (bringing it into contact with harsh chemicals or perfumes) may void this warranty.
Shipping destinations:
- We ship to the UK & also internationally. All parcels are sent via our delivery partner Royal Mail for a safe and secure delivery.
Shipping methods & delivery times:
We dispatch all orders within 24hours. Orders placed before 12pm will most likely be dispatched on the same day.
- UK - STANDARD - 2-3 DAYS
- UK - 24HR TRACKED - 1-2 DAYS
- UK - SPECIAL DELIVERY - NEXT DAY BEFORE 12PM
- INTERNATIONAL - INT EXPRESS - 3-5 DAYS
Shipping cost:
We're proud to offer a variety of shipping methods including free standard shipping on all UK orders, and international orders over £65.00. You also have the option to upgrade your delivery to various express services for a small fee.
We offer a variety of payment methods including;
- We accept secure payments via STRIPE for both local & international customers via Credit Cards, Debit Cards.
- We also offer secure express checkouts with Apple pay, google pay & paypal.
- You can also split the cost of your order using one of our finance partners, Klarna or Clearpay.