Well what can I say? The name of the bracelet lives up to its name... I purchased a bracelet in August last year and when I received it, it had a tarnish just by the clasp and my partner said it looked very cheap and market-like. I did what any normal person would do, I packed it up neatly and filed for a return. I then waited 4 weeks and had no correspondence or refund from the company. I emailed and was told I needed to give my order number, I told them I had 2 long codes in my pay pal payment confirmation, but did not receive a confirmation email and no paperwork in my delivery. After several emails back and forth with an A. Maynard, I was told what my order number was. I was then told that return packages "routinely" go missing and are sent to neighbouring units in error, but if this was my business I'd want to rectify that swiftly in order to provide good service... I was also told I needed a tracking number on my returns note issues from my post office in order for them to help process my refund. A. Maynard also said they would get back to me after investigating my missing return, alas I am still waiting that reply in January 2023. So it would seem that Opes Robur are £69 better off along with having the goods in their possession that cost me nearly £6 to sent back to them. Eventually I found tracking number issued from my post office and guess what.... They never replied. I wish I was sat here writing a positive review... In the next life perhaps?... Certainly not in this one.
